Inside Business Portal Specialist with Bulgarian language

Job description, responsibilities and duties

Are you service orientated, willing to go the extra mile to help the client and looking forward to working in an international, dynamic and quickly expanding team? Continue reading...

Our department Channels &Support is responsible for 1st line support to our clients on a new, cross-product Commercial Banking interactive channel. You'll be working in an international team to support our clients worldwide with technical and functional support on this new channel and related products. You take responsibility for solving the clients support questions and are willing to go the extra mile. By providing effective support for our clients you play a vital role in continuously improving our client satisfaction.

Tasks and responsibilities of an Inside Business Portal Specialist:

• You will assist clients in detecting technical and functional issues with channel related services and will use your extensive experience and knowledge to diagnose, prioritize, advise and resolve technical and functional problems.
• You will set-up clients on the new channel and related services and take responsibility and coordinate the end-to-end administrative process.
• You maintain contact with clients and/or stakeholders and keep them informed about the progress of their request.
• You will identify and bring forward suggestions to minimalize the number of support requests (e.g. new features to be added to the product).
• You will suggest and propose manual process improvements or elimination of manual process steps.
• You will be responsible for missing data investigation to complete the open clients´ cases successfully.
• You will assist internal colleagues (on a global level) to process the data obtained via different channels within internal software to assure that all the necessary data is gathered, registered and processed correctly.

Employee perks, benefits

Information about the selection process

Candidates with education suit the position

Educational Specialization

Language skills

Number of years of experience

The position is suitable for a fresh graduate

Personality requirements and skills

• You are fluent in English and Bulgarian - both verbal and written
• You have at least one year of relevant experience
• You have experience in client service function
• You have excellent client service skills (Patience; Attentiveness; Clear Communication Skills; Ability to Use "Positive Language")
• You have banking and payments knowledge
• You have excellent administrative skills (and experience with MS Office application Word and Excel).
• You are flexible, accurate, result-oriented and a team player with a positive drive and you go for the joint result.
• You feel comfortable in a fast changing environment. You are willing to learn every day in a continuous moving global environment with high expectations of service.
• You are stress-resistant and are able to exude calmness, for example, when incidents occur.
ID:3288046Dátum zverejnenia:16.1.2018Lokalita:BratislavaPozícia:Administrative Worker, Official,Customer Support SpecialistSpoločnosť:ING Business Shared Services

Zverejnené dňa:2018-01-17 (35 dní)
Zverejnené pre lokality:Slovensko Bratislavský kraj Bratislava
Pracovná ponuka nájdená za 1 milisekúnd.