Andritz Kufferath s.r.o.

Support Engineer for Sales applications (F/M)

Andritz Kufferath s.r.o.

Place of work
Remote work
Contract type
Wage (gross)
1 450 EUR/month

Information about the position

Job description, responsibilities and duties

• Technical User Support and User Management
• Problem and Incident handling:
o diagnose and troubleshoot application problems
o compose clear, concise, descriptive bug reports
• Service requests handling:
o Database exports/imports
o Data Quality management
• Dispatching of tickets
• Analyze, identify and capture optimization possibilities in applications and support processes
• Contribution to data quality and usability of applications
• Communication of user feedback to the Product Management
• Participation in building up the support knowledge base and compilation of user documentation
• Collaboration with Product Management, Developers, Quality Assurance Team and Business Partners

Employee perks, benefits

- práca v stabilnej a prosperujúcej spoločnosti
- systém školení, vzdelávania
- príspevok na vstup do fitness centra, príspevok na masáže
- 13. a 14. plat
- dochádzkový bonus mesačný a ročný

Information about the selection process

CV prosím zasielať aj v anglickom jazyku
We are looking for a highly motivated and experienced Support Engineer Sales Applications (m/f) to join our team who will help us to create a great user experience for our Customers.
As a Support Engineer Sales Applications, you are working in close collaboration with Product Management, Developers and Business Partners and assist in assuring the high quality standards of our products.
The key aspects of your work are technical user support, fulfilling service requests, problem and incident handling.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Other knowledge

SAP - Basic
Jira - Basic

Driving licence


Personality requirements and skills

• Excellent interpersonal and communication skills
• High level of English (spoken and written)
• Creative problem solving and troubleshooting abilities
• Target-oriented, structured, self-dependent and proactive way of work and good ability to abstract
• Stong team player with high level of commitment and motivation
• Good time management skills
• Ability to work under pressure
• High empathy
• Oracle database and SQL knowledge
• At least 1 year experience as support engineer
• Interest in the sales processes of global enterprises
• Strong MS Excel skills


Brief description of the company

ANDRITZ is a globally leading supplier of plants, equipment, and services for hydropower stations, the pulp and paper industry, the metalworking and steel industries, and for solid/liquid separation in the municipal and industrial sectors as well as for animal feed and biomass pelleting.
Other important business segments include automation and service business.
The publicly listed technology Group is headquartered in Graz, Austria, and has a staff of approximately 25,400 employees. ANDRITZ operates more than 250 sites in over 40 countries.

Number of employees

250-499 employees


Contact person: Lucia Hudačková
E-mail:send CV
ID:3615149Dátum zverejnenia:9.6.-=KONTAKT=-lokalita:Remote workPozícia:IT/Technical Support SpecialistSpoločnosť:Andritz Kufferath s.r.o.Základná zložka mzdy (brutto):1 450 EUR/month

Počet videní: 28
Ponúkaná mzda: 1450 EUR
Inzerent:Andritz Kufferath s.r.o. [ ]
Zverejnené dňa:2022-06-09 (17 dní)
Zverejnené pre lokality:Slovensko Bratislavský kraj Banskobystrický kraj Košický kraj Nitriansky kraj Prešovský kraj Trenčiansky kraj Trnavský kraj Žilinský kraj Bratislava Žilina Banská Bystrica Banská Štiavnica Košice Komárno Levoča Michalovce Martin Nitra Prešov Rožňava Trenčín Trnava Z domu / Remote
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