Deutsche Telekom IT Solutions Slovakia

Senior Lead Incident Manager with German language

Deutsche Telekom IT Solutions Slovakia

Place of work
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description
Telekom-IT at Deutsche Telekom IT & Telecommunications Slovakia forms part of the Internal IT department for the Deutsche Telekom AG. As part of the Lead Incident Management Team, the Senior Lead Incident Manager (LIM) is responsible for managing application and service outages in Deutsche Telekom AG. In case of an incident he/she is responsible for initiating and steering the incident solving procedure. Communication with the customer and coordination of all involved units is key task in order to solve the incident.

•Lead the incident resolution procedure.
•Steer all involved units, manage customer expectations.
•Define work streams, assign tasks and monitor the progress.
•Report regularly on the incident resolution progress.
•Moderate telephone conferences.
•Take decisions required in order to speed up resolution of the incident.
•Identify and assess the risks during the Major Incident Procedure.
•Identify and handle hierarchical escalation according to defined matrix.
•Document the progress and steps in IT Tools.

Wage (gross)

1 295 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1295/brutto.

Employee perks, benefits

• Possibility of Teleworking or Home office
• Cafeteria - individual financial benefit
• Trainings and development opportunities (Coursera, Percipio full access for free)
• Pension savings contribution
• Extra vacation days
• Referral bonus /financial/
• Discounts at various providers in Košice
• Team buildings online
• Work-life Program and Coaching
• Health Weeks
• Sport Activities
• Weekend Events
• Doctors at workplace
• Credit card
• Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Intermediate (B1)andGerman - Upper intermediate (B2)

Personality requirements and skills

•Minimum 2 Years' experience working within an IT environment and with IT processes,
•Understanding of ICT operation,
•Overview of ITIL foundation an advantage,
•Moderation skills required

•Good communication and presentations skills,
•Customer-oriented, self-initiative and enthusiastic mind set,
•Analytical skills and able to comprehend situation,
•Methodological and structured approach of work organization,
•Result-oriented, determined, able to complete tasks on time and under pressure,
•Intercultural experience (advantage),


Number of employees

1000 and more employees


Contact person: JUDr. Ladislava Virgalová
E-mail:send CV
Deutsche Telekom IT Solutions Slovakia
Žriedlová 13, 040 01 Košice
ID:3698118Dátum zverejnenia:30.12.-=KONTAKT=-Lokalita:KošicePozícia:IT Manager,Risk ManagerSpoločnosť:Deutsche Telekom IT Solutions SlovakiaZákladná zložka mzdy (brutto):1 295 EUR/month

Počet videní: 2
Ponúkaná mzda: 1295 EUR
Inzerent:Deutsche Telekom IT Solutions Slovakia
Zverejnené dňa:2021-12-30 (25 dní)
Zverejnené pre lokality:Slovensko Košický kraj Košice
Pracovná ponuka nájdená za 0 milisekúnd.