Swiss Re Business Services (Slovakia) s.r.o.

Service Center Agent with German language

Place of work
Mlynské nivy 12, Bratislava
Contract type
Wage (gross)
From 1 100 EUR/monthMinimum base salary for this job from 1100 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits.*

Information about the position

Job description, responsibilities and duties

About the role

This is a rare opportunity to join a new business unit within an established company; combining the dynamic spirit of a start-up with the backing of Swiss Re's strong organisation. We are a young and motivated team, organised to provide creative solutions for insurance distributors that engage with consumers in non-traditional ways. For our Service Centre team for German speaking customers, customer experience and service are paramount. We empower our team members to affect positive changes through customer interactions.
As a service centre team member, you are the company's representative to the customer whether it be over the phone, through email or letters. You seek to create a positive experience for the customer by answering questions, handling complaints and troubleshooting problems in each interaction. In addition, you will process customer policy changes in the backend system, prepare correspondence, conduct initial claim triage and perform financial tasks such as bank account reconciliation.

Responsibilities include:

- You take ownership of customer queries to ensure great outcomes for both them and the company
- You respond to customer queries via phone, email or letters about the product and policy they have purchased
- You execute changes to a policy as requested by a customer
- You conduct the initial evaluation of customer claims
- You investigate and respond to customer complaints
- You perform financial tasks such as bank account reconciliation

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)andGerman - Upper intermediate (B2)

Personality requirements and skills

- Experience working in a service center
- Exceptional customer service, active listening and verbal and written communication skills
- High level of customer orientation with the ability to show empathy and patience with customers
- Adaptable and motivated to learn
- Ability to work in a fast-paced environment
- Fluent in German and English
- Experience in primary insurance is an advantage
- Good MS office and data entry skills

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.

We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity - diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences - at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.


Brief description of the company

As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.

Number of employees

1700 and more employees

Company address

Swiss Re Management AG, org. zložka
Mlynske Nivy 12
821 08 Bratislava
Learn more about working in Swiss Re Slovakia.


Kontaktná osoba: Filip Graus

Počet videní: 8
Ponúkaná mzda: 1100 EUR
Inzerent:Swiss Re Business Services (Slovakia) s.r.o. [ ]
Zverejnené dňa:2021-02-10 (19 dní)
Zverejnené pre lokality:Slovensko Bratislavský kraj Bratislava
Pracovná ponuka nájdená za 0 milisekúnd.