Resonate Services s.r.o.

Unified Communications Support Engineer

Resonate Services s.r.o.

Place of work
Contract type
Start date
Wage (gross)
From 800 EUR/monthNegotiable - Based on skillset and interview outcome

Information about the position

Job description, responsibilities and duties

This position is responsible for the analysis, troubleshooting, support, and resolving customer escalated issues of their communication infrastructure. Supports Unified Communications solutions and applications related Skype for Business Server, Skype for Business online, Teams or other designated voice, video and data applications.
Candidate must be a self-starter, well organized, a team player and a problem solver. Position requires independence and accountability as well as a collaborative effort. Candidate must be able to obtain and maintain identified industry certifications for designated technology being supported. Must have excellent communication and customer service skills.

Highlights of Responsibilities

• Provide remote re-active and pro-active support for Unified Communication Infrastructure and its elements.
• Focus on rapid identification and resolution of critical customer issues
• Provide first level support to Resonate customers and partners
• Answer questions and perform initial triage on incident tickets
• Document each customer interaction using Resonate CRM ticket management system
• Provide timely and effective resolution to support requests based on internal and external
service level agreements (SLA)
• Strong analytical ability, judgment and problem analysis techniques.
• Organizational and troubleshooting skills with attention to detail.
• Strong ability to understand client expectations and to resolve issues that may affect system
• Strong written and verbal communication skills with the ability to communicate technical
proposals to management.
• Strong interpersonal skills with the ability to work effectively in a matrixed organization.
• Self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude
for delivering quality service.
• Skills and experience in working independently, determining methods and procedures on new
• Skills and experience dealing with high pressure situations and quick changing circumstances,
telecom background is a plus.
• Position does require work on different shifts, on-call work and weekend shifts.

The Unified Communications L1 Support Engineer will work within Operations team to provide both proactive & reactive support and will be the responsible in managing the daily operations of the Communication and Messaging Services globally. The services within Communication services include but are not limited to Skype for Business environment, O365 environment, 3rd party advanced call distribution functions, call recording and monitoring management platform. Responsible for supporting the service globally ensuring the communication and messaging services infrastructure meets the business agreed SLA and on-time to provide quality service support globally.

Employee perks, benefits

Various company benefits

Requirements for the employee

Candidates with education suit the position

University student
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

IT, Telecommunication, Networking, System Admin

Language skills

English - Intermediate (B1)

The position is suitable for a fresh graduate


Personality requirements and skills

We are looking for people who:
• Enjoy providing the highest level of customer experience;
• Are smart and intellectually curious;
• Seek a challenging work experience;
• Want to learn and gain greater expertise in their field;
• Enjoy working at a growth company with advancement opportunities;
• Can work hard while having fun, and act in an honest and ethical manner;
• Possess strong working knowledge of English (verbal and written) language;
• Exhibit leadership through personal responsibility, accountability, and teamwork.
Skills requirements
• Desired knowledge of Voice over IP solutions
• Desired knowledge and practical experience in Networking
• Decent understanding of the IT and Telecommunications market
• Good understanding of Unified Communication concepts (Voice over IP, signaling, and real
time protocols);
• Good understanding of network concepts (DNS, network protocols, IPs and ports, and
• Good understanding of Microsoft Windows Environment and Services.
• Flexible, Analytical mind, Problem solver, Stress resistant, Good social skills, Team player


Brief description of the company

Resonate is an experienced team of experts in Unified Communications. We developed the expertise by leading the delivery of the largest and most complex solution in the world for one of the world's largest companies. In doing so, we've worked alongside many industry experts and developed great relationships with them. Resonate is all about bringing that expertise and those relationships together for our customers.

Resonate will help our customers achieve massive cost savings and we'll focus on driving the solutions to achieve the removal of legacy equipment.

We have seen a staggering growth in the last five years with an increasing demand for our quality services in the UC arena, this growth is set to rise hence our requirement for top class talent to help grow the company to new heights.

Company address

Resonate Services s.r.o.
Štúrova 27
040 01 Košice - mestská časť Západ


Contact person: Maria Cerna
E-mail:send CV
ID:3964223Dátum zverejnenia:8.9.-=KONTAKT=-Lokalita:KošicePozícia:IT Analyst,IT Consultant,IT/Technical Support Specialist,Systems EngineerSpoločnosť:Resonate Services s.r.o.Základná zložka mzdy (brutto):800 EUR/month

Počet videní: 5
Ponúkaná mzda: 800 EUR
Inzerent:Resonate Services s.r.o. [ ]
Zverejnené dňa:2020-09-08 (21 dní)
Zverejnené pre lokality:Slovensko Košický kraj Košice
Pracovná ponuka nájdená za 0 milisekúnd.