ABB Solutions Slovakia, s. r. o.

Customer Service Representative

ABB Solutions Slovakia, s. r. o.

Place of work
Štúrova 27, Staré Mesto
Contract type
plný úväzok
Start date
ASAP
Wage (gross)
From 1 200 EUR/month

Information about the position

Job description, responsibilities and duties

Working Hours: Primary working hours between 10:-=KONTAKT=-:00 with option to rotate 08:-=KONTAKT=-:30 (depends on company and customers needs)
Responsibilities: The Customer Service team in Slovakia is responsible for supporting the implementation of the our platform at client sites in the United States. The Customer Care Representative main responsibility is helping with onboarding the new customers, answering questions via email, phone, and chat to help US clients utilize the our platform, attending customer calls if requested, preparing agenda for scheduled calls, making meeting notes. The Customer Care Representative will escalate technical issues to the software engineering team and communicate with clients workarounds and resolution schedules. In addition, the Customer Care Representative will be expected to keep clients aware of platform updates, lead training calls to help users understand how to utilize the AffinityAnalytics platform.

Employee perks, benefits

Multisport Card
Fitbit Charge 2 electronic bracelet
Kindle
Food vouchers fully paid by the employer
Refreshment at the workplace
13. and 14. salary (50% of salary)
Option to work remotely

Information about the selection process

In case you are interested in this position, please fill in the following test (link below). When you complete the test, you are automatically added to our applicant database. There is no need to apply via Profesia again.

https://www.optimizehire.org/apply-job?i=MTQzOQ%3D%3D

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Other knowledge

Microsoft Excel - advanced
Microsoft Word - basic
Microsoft Outlook - advanced

Number of years of experience

2

Personality requirements and skills

Skills and Experience:
• Fluent English language skills in either American English or Queen's English communication skills are required including proficient writing ability
• Previous working experience, ideally from an international company is preferred but not required.
• PC literate with experience of a range of software packages. (MS Excel, Outlook, Word).
• Knowledge of the Project Management best practices is advantageous.
• The ability to interact on the phone with the customers and their peers during the implementation and problem determination process.
• Flexible, analytical, team player and problem solver.

Advertiser

Brief description of the company

ABB Optical Group in the United State is a leading provider of optical products, services and business solutions in the eye care industry. ABB operates through three business pillars: ABB Contact Lens, ABB Labs and ABB Business Solutions. ABB is focused on the future of eye care professionals, helping them succeed by making practices more efficient and assisting providers to effectively navigate market changes. Visit abboptical.com for more information.

We have a unique platform that leverages many of the latest Amazon Web Services technologies to address some of the most challenging marketing and security needs in the United States. We use some of the newest Amazon technologies-Aurora, EBS, EC2, SES and many more. We also work on multi-channel messaging with SMS, IVR using the Twilio platform. If you want to transform your career and get an opportunity be part of an American company and American culture, then come visit us.

Our joint-headquarters are in Coral Springs, Florida in the United States and Kosice, Slovakia. Today, more than 1,500 providers in the United States depend on our technology and our dynamic team to help them provide exceptional care for their patients.

Company address

ABB Solutions Slovakia, s. r. o.
Fraňa Mojtu 18
949 01 Nitra
https://www.abboptical.com/

Contact

Kontaktná osoba: Ing. Michaela Nikházyova
Tel.:-=KONTAKT=-
E-mail:
ID:3982129Dátum zverejnenia:16.10.-=KONTAKT=-Lokalita:KošicePozícia:Customer Support SpecialistSpoločnosť:ABB Solutions Slovakia, s. r. o.Základná zložka mzdy (brutto):1 200 EUR/month

Počet videní: 23
Ponúkaná mzda: 1200 EUR
Inzerent:ABB Solutions Slovakia, s. r. o.
Zverejnené dňa:2020-10-16 (7 dní)
Zverejnené pre lokality:Slovensko Košický kraj Košice
Pracovná ponuka nájdená za 0 milisekúnd.