SWEP Slovakia s.r.o.

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Customer Support EMEA / Pracovník zákazníckej podpory

SWEP Slovakia s.r.o.

Place of work
Contract type
Start date
Wage (gross)
1 250 - 1 350 EUR/monthOn top of offered salary you will receive transportation allowance (0,10 €/km). Offered salary is max, what we offer for experienced candidate.

Information about the position

Job description, responsibilities and duties

Customer Support EMEA is a position in our Customer support department located in SWEP Slovakia, Industrial Park Kechnec. Direct supervisor for you will be our Customer Support Team Manager, who located in Italy. Communication with superior and colleagues abroad is in English language, communication with customers is in German language.

What will you do
As a member of our Customer Support team, you will have an international and stimulating role, where you will work closely with our customers and our SWEP Sales teams.
Your responsibility as a Customer support is to be the customer's main contact throughout the order and delivery process.
Your tasks include, but are not limited to order processing, follow-up of orders and deliveries, payment follow-up and answering to customer's inquiries.

Your background
You have business, finance or communication background, you are experienced in customer-facing position - B2B customer service. You are fluent in Slovak language, fluent in German and English language (C1 as minimum).

Who (we expect) you are
You are out-of-the-box thinker (idea generator), you possess analytical approach, strong teamwork spirit, global mindset and work methods, you are customer-focused problem solver, curious, willing to learn new tasks and skills, open to cultural diversity, you are assertive and multi-tasker with high stress tolerance. You have administrative skills, technical interest and basic financial knowledge.

And some more
position is located in Slovakia and you will be working with customers in Germany, Austria and Switzerland. You will be expected to travel occasionaly within Europe (team meetings, trainings, visiting customers).

You will work in 1-shift system (morning shifts), 40H/week.

Employee perks, benefits

- System of financial and non-financial benefits
- Transportation allowance - 0,10 €/km to work and back
- Company culture
- Responsibility and independence in the area of work

Information about the selection process

Are you curious, ambitious and focused? Do you thrive in a dynamic, energetic workplace where no two days, or challenges, are alike? If you answered yes to these questions, SWEP could be the place for you.

Why we do what we do:
We believe in creating more from less. That our future rests on giving more energy than we take- from our planet and our people.
So, we are here to lead the conversion to sustainable energy usage.

The SWEP spirit is the collaborative entrepreneurial spirit and the heart of our DNA. Since our founding, we've set out to challenge status quo, and that challenging attitude still drives us. We know it's only possible with the collective force of all our talents, knowledge, questions and ideas. And our teamwork is our edge.
We recognize the importance of a can-do attitude and believe in continuous improvement.

We believe it's important to recognize when employees go above and beyond.
We celebrate victories big and small, energizing each other to stretch further than we think possible.
We also set deadlines and goals that are challenging - yet attainable and believe that each individual is accountable for their actions. But we do not judge failure, they´re inevitable on the road to success.

We will carefully read your application and we will contact you, once you meet our requirements.
We are looking forward to meet you for a job interview.

Expected date of completion of the selection process

30 November 2020(there are still 4 more days)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)

Vzdelanie v odbore

Business, Finance, Communication

Language skills

German - Advanced (C1)aEnglish - Advanced (C1)aSlovak - Advanced (C1)

Other knowledge

Microsoft Office 365 - advanced
Communication skills - advanced
Business communication - advanced
Interpersonal skills - advanced

Number of years of experience

Customer support B2B

Personality requirements and skills

- analytical approach,
- strong teamwork spirit,
- global mindset and work methods,
- customer-focused problem solver,
- curious, willing to learn new tasks and skills,
- open to cultural diversity,
- assertive and multi-tasker with high stress tolerance


Brief description of the company

SWEP is a world-leading supplier of brazed plate heat exchangers for HVAC and industrial applications. Designed to make the most efficient use of energy, material, and space, the technology is quickly winning ground around the world, with SWEP at the forefront of developments.
SWEP is an exciting, growing company, dedicated to creating solutions to meet the energy challenges of the world.
SWEP offers more than just a job -we offer an opportunity for a career with no boundaries and an opportunity to make an impact -locally and globally.
SWEP is striving towards record-breaking growth. We want individuals who think like entrepreneurs; who have an open mind; who care about the environment; who are looking to inspire and be inspired.

For more information please check our web site (www.swep.net) and LinkedIn company profile.

Number of employees

250-499 employees

Company address

SWEP Slovakia s.r.o.
Kechnec 288
044 58 Seňa
ID:3992772Dátum zverejnenia:28.10.-=KONTAKT=-Lokalita:KechnecPozícia:Customer Support SpecialistSpoločnosť:SWEP Slovakia s.r.o.Základná zložka mzdy (brutto):1 250 EUR/month

Počet videní: 5
Ponúkaná mzda: 1250 EUR
Inzerent:SWEP Slovakia s.r.o. [ ]
Zverejnené dňa:2020-10-28 (32 dní)
Zverejnené pre lokality:Slovensko Košický kraj Košice
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