Zurich Insurance Company Ltd.

We want to tell you one thing: We care for our employees.
As a part of our team - you become the essence of our business, because you add value to everything that we do.

Caring for well-being

Unique career

Caring for communities

Caring for development

Cooperating and sharing

Why you will like us

  • we have that kind of environment that welcomes any ideas that are pushing the envelope
  • we work hard, but we value your work-life balance
  • we make the difference - the unique bottom-to-top program that motivates employees to make Zurich Insurance a better place to work
  • our Development weeks will help you improve your skills

Interested already?

Send CV to the company

Information about the position

Job description, responsibilities and duties

Enterprise Data Analytics Service Manager

In this role, you will be responsible for the delivery of Enterprise Data Analytics & Architecture delivery services across all platforms, including integration points between them, managing a service team. You will proactively manage relationships and communications with business and outsourcing partners and effectively address escalations related to application issues and drive service improvement.

As Enterprise Data Analytics Service Manager, your main responsibilities will involve:

• Manage the service delivery for assigned application portfolio spanning across different segments according to Service Level Agreements managing a service team
• Report overall application service performance to different business stakeholders proactively taking action to address issues and gaps with the business.
• Engage in major incident management and problem management
• Proactively drive communications to the business (e.g. Incident alerts, change freezes, etc.).
• Contribute to the service management strategy and definition of reusable frameworks
• Manage customer satisfaction and service improvement programs, as well as escalation and complaint management
• Manage the Project hand-over process into operations and Approve operational readiness for projects and releases
• Collaborate with Project Management, Solution Architecture teams, Platform Teams to ensure the operational aspects of a solution are considered
• Maintain a business-oriented IT service catalogue for the relevant portfolio of applications
• Monitor critical application governance and report on service level performance, generating improvement actions where necessary
• Contribute to the definition of new vendor services in close collaboration with Sourcing Management
• Ensure compliance with appropriate internal control and regulatory requirements for both internal and external suppliers, provide assistance and support for audits, where applicable

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Personality requirements and skills

As Enterprise Data Analytics Service Manager, your skills and experience will ideally include:

• University level education or equivalent
• Prior experience working in a finance services, preferably insurance
• Knowledge of BI tools with functional and technical background in at least two of the following: Big Data (Hadoop), MicroStrategy, Informatica PowerCenter, IBM DB2
• Solid experience in Service Management and related processes (e.g. ITIL)
• Communication/presentation skills, team management, relationship management
• Ability to work effectively in a global organization across different geographies, under time pressure and to manage ambiguity
• English (spoken and written), German is advantage


Brief description of the company

Zurich Insurance Company Ltd is a leading multi-line insurer that serves its customers in global and local markets. With about 53,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Zurich's customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

Zurich Bratislava is a Slovakia-based competence center for highly specialized services in the areas of Life Actuarial, Non-life Pricing & Analytics, Claims, Risk Management, Business Intelligence, IT Application Development and Service Management - as well as Insurance Network Management.

An international workforce of more than 200 talented professionals are supporting Zurich business units around the globe with value added services.

Number of employees

200-249 employees

Company address

Zurich Insurance Company Ltd, organizačná zložka
Mýtna 48
811 07 Bratislava - Staré mesto


Kontaktná osoba: Nikola Bilkova
E-mail:poslať životopis
ID:4074758Dátum zverejnenia:5.5.-=KONTAKT=-Lokalita:BratislavaPozícia:Database AnalystSpoločnosť:Zurich Insurance Company Ltd, organizačná zložkaZákladná zložka mzdy (brutto):3 500 EUR/month

Počet videní: 0
Ponúkaná mzda: 3500 EUR
Inzerent:Zurich Insurance Company Ltd. [ ]
Zverejnené dňa:2021-05-05 (1 deň)
Zverejnené pre lokality:Slovensko Bratislavský kraj Bratislava
Pracovná ponuka nájdená za 0 milisekúnd.