Kyndryl Services Slovensko, spol. s r.o.

Request for Service Manager

Kyndryl Services Slovensko, spol. s r.o.

Place of work
Remote work
Contract type
full-time
Wage (gross)
1 890 EUR/month

Information about the position

Job description, responsibilities and duties

As Request for Service (RFS) Manager you will be responsible for a client facing role supporting a specific Kyndryl UKI commercial account. You will work in a partnership with a UKI Base growth leadership team to ensure Signing, Revenue and GP targets of your accounts are met/exceeded in addition to achieving Global RFS metrics. You will be working in close collaboration with various roles in the account ranging from solution & delivery teams, commercial & finance managers to account executives as well as with external vendors.


The main job responsibilities include:

- Support RFS revenue and GP targets, showing week on week progression, including Forecasting, Cadence reports as well as chairing weekly customer calls
- Working alongside key stakeholders to execute account growth strategies; Engage with clients directly, to secure increased Kyndryl project wallet-share;
- Be the customer focal point for RFS, optimize RFS execution through account / team / center / cross-center collaboration;

- Demonstrate pre-sales focus and ownership for RFS from initial discussions with the client to evaluating the success of the projects consisting of:
- initial discussions with the client
- obtaining a technical solution
- proposal / SOW / RFS creation
- pricing & PRL creation
- managing client & Kyndryl signatures
- ownership of the customer satisfaction for the proposal.

- Identify and implement operational and process improvements;
- Pro-actively improve the business controls posture for your contract, ensuring audit compliance;
- Responsible for year to year improvement in RFS Customer Satisfaction (NPS).


Required Professional and Technical Expertise:

- Good general knowledge of technologies and services
- Good understanding of contract deliverables with regards to controls, organization, processes
- Good understanding of financial management, business management and cost estimating
- User experience in using: Office Suite: Spreadsheet / Presentations / Word-processing SW

Preferred Professional and Technical Expertise:

- Analytical thinking, good communication skills, problem-solving.
- Time management, prioritization, ability to work with tight deadlines

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Intermediate (B1)

Advertiser

Brief description of the company

poločnými silami dokážeme posunúť vpred kľúčové systémy, na ktoré sa spolieha digitálna ekonomika. Naši experti, poskytujúci služby viac ako 4 600 zákazníkom, ktorí vyžadujú špičkové technológie v odvetviach s vysokou mierou regulácie, vrátane 75 % spoločností z rebríčka Fortune 100, budú navrhovať, prevádzkovať a spravovať tie najpokročilejšie a najspoľahlivejšie technologické infraštruktúry, ktoré moderný svet nevyhnutne potrebuje.

Vďaka flexibilnej a intenzívnej spolupráci s našimi zákazníkmi dokážeme maximalizovať prínos technológií a zároveň sa neustále snažíme zlepšovať v tom, čo robíme, aby sme dokázali splniť všetky očakávania. Pridajte sa k nášmu pestrému tímu oduševnených technologických expertov, ktorí sú strojcami technológií budúcnosti.

Number of employees

1000 and more employees

Contact

Contact person: Malgorzata Bryla
E-mail:send CV
ID:4198755Dátum zverejnenia:8.11.-=KONTAKT=-Lokalita:Remote workPozícia:Contract Manager,Project ManagerSpoločnosť:Kyndryl Services Slovensko, spol. s r.o.Základná zložka mzdy (brutto):1 890 EUR/month

Počet videní: 27
Ponúkaná mzda: 1890 EUR
Inzerent:Kyndryl Services Slovensko, spol. s r.o.
Zverejnené dňa:2021-11-08 (30 dní)
Zverejnené pre lokality:Slovensko Bratislavský kraj Banskobystrický kraj Košický kraj Nitriansky kraj Prešovský kraj Trenčiansky kraj Trnavský kraj Žilinský kraj Bratislava Žilina Banská Bystrica Banská Štiavnica Košice Komárno Levoča Michalovce Martin Nitra Prešov Rožňava Trenčín Trnava Z domu / Remote
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