ICT Administrator for Citrix
Deutsche Telekom IT Solutions Slovakia
Place of work
Košice, Slovakia (Job with occasional home office)Contract type
full-timeStart date
ASAPInformation about the position
Job description, responsibilities and duties
General description
Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order) in order to maintain service to customers according to given quality KPIs and according to internal processes.
Accountabilities
• Independently check, execute, solve (where appropriate), and creates tickets in order to maintain service to customers according to given quality KPIs and according to internal processes .
• 1st and 2nd level support.
• Execute project and other deliverables in order to fulfil KPIs and management requests.
• Smooth and uninterrupted operation of customers' environment.
• Conformity with the internal work instructions and process guidelines
• Follow the defined escalation standards in case of deviations.
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order) in order to maintain service to customers according to given quality KPIs and according to internal processes.
Accountabilities
• Independently check, execute, solve (where appropriate), and creates tickets in order to maintain service to customers according to given quality KPIs and according to internal processes .
• 1st and 2nd level support.
• Execute project and other deliverables in order to fulfil KPIs and management requests.
• Smooth and uninterrupted operation of customers' environment.
• Conformity with the internal work instructions and process guidelines
• Follow the defined escalation standards in case of deviations.
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
Wage (gross)
1 000 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1000 EUR/brutto.
Employee perks, benefits
- Possibility of teleworking or home office
- Cafeteria Bonus - an annual package of money based on job complexity
- Variable payment - yearly bonus defined in employment contract, based on reaching company objectives
- Financial bonus for recommendation of a candidate
- Financial bonus for relocation
- Employer pension contribution (III. pillar)
- Special program for key employees
- Work life coaching - psychological, work, legal and financial consulting
- Vacation contribution - for employees with employment contract who are continuously 24 months at least in the company
- Hard-skills and soft-skills trainings
- Opportunity to upskilling and reskilling by internal and external trainings and certifications
- Discounts at various providers
- Health week activities twice a year
- Usage of relaxation area Alejová
- Benefit from Metro
For more information about benefits visit -https://www.deutschetelekomitsolutions.sk/en/career/advantages-of-working-in-T-systems
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Intermediate (B1)
Other knowledge
Citrix - Basic
Personality requirements and skills
IT Technical Skills
• General IT/ PC literacy- Intermediate
• HW/ SW overview- Basic
• OS Windows - Basic
Soft skills
• Communication
• Team cooperation
• Analytical thinking
• General IT/ PC literacy- Intermediate
• HW/ SW overview- Basic
• OS Windows - Basic
Soft skills
• Communication
• Team cooperation
• Analytical thinking
Advertiser
Number of employees
1000 and more employees
Contact
Deutsche Telekom IT Solutions Slovakia
Žriedlová 13, 040 01 Košice
Žriedlová 13, 040 01 Košice
ID:4296904Dátum zverejnenia:5.8.-=KONTAKT=-lokalita:KošicePozícia:IT System AdministratorSpoločnosť:Deutsche Telekom IT Solutions SlovakiaZákladná zložka mzdy (brutto):1 000 EUR/month