Technical Solution Manager
Deutsche Telekom IT Solutions Slovakia
Place of work
KošiceContract type
full-timeStart date
ASAPInformation about the position
Job description, responsibilities and duties
Technical solution manager (TSM) is responsible for high quality end to end service operation based on application level.
Key accountabilities:
• Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
• Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
• Plans, controls and is responsible for complete application-based request fulfilment.
• Support and consult Service Delivery Management
• Coordinates incident, problem, change, escalation management and operational documentation
• Coordinates customer-driven and / or technical changes during service lifecycle
• Coordinates change approval in face of all Change Advisory Boards
• Working with agile tools on daily basis
• Installations of new versions of application on classic server or in cloud
• Preparation of pipelines/templates for application usage
• Preparation/configuration of new environments for applications.
• Creation of simple web based application (flask platform, fast-api, jungo...)
• Converting of distribution code wirh briefcase or/and google app engine
• Using Git as the most popular DevOps tool
• Possibility to move forward in your career and gain new DevOps oriented skills
Job specific accountabilities:
• Functional steers whole service chain for complex/top applications/services
• Independently executes complex tickets to provide service according to KPIs.
• Mentor Junior Administrators to spread knowledge level in the team and develop their skills.
• Acts as key technical lead and solves and coordinates activities across related technologies/outside own team.
• Accountability for service asset- and configuration management
• Execute project and other deliverables in order to fulfil KPIs and management requests
• Capability planning to fulfil enhanced application management requirements, e.g. release deployments or product / technology changes
• Responsibility for technical, maintaining and operational concepts
• Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization
Key accountabilities:
• Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
• Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
• Plans, controls and is responsible for complete application-based request fulfilment.
• Support and consult Service Delivery Management
• Coordinates incident, problem, change, escalation management and operational documentation
• Coordinates customer-driven and / or technical changes during service lifecycle
• Coordinates change approval in face of all Change Advisory Boards
• Working with agile tools on daily basis
• Installations of new versions of application on classic server or in cloud
• Preparation of pipelines/templates for application usage
• Preparation/configuration of new environments for applications.
• Creation of simple web based application (flask platform, fast-api, jungo...)
• Converting of distribution code wirh briefcase or/and google app engine
• Using Git as the most popular DevOps tool
• Possibility to move forward in your career and gain new DevOps oriented skills
Job specific accountabilities:
• Functional steers whole service chain for complex/top applications/services
• Independently executes complex tickets to provide service according to KPIs.
• Mentor Junior Administrators to spread knowledge level in the team and develop their skills.
• Acts as key technical lead and solves and coordinates activities across related technologies/outside own team.
• Accountability for service asset- and configuration management
• Execute project and other deliverables in order to fulfil KPIs and management requests
• Capability planning to fulfil enhanced application management requirements, e.g. release deployments or product / technology changes
• Responsibility for technical, maintaining and operational concepts
• Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization
Wage (gross)
From 1 060 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1060/brutto.
Employee perks, benefits
- Possibility of teleworking or home office
- Cafeteria Bonus - an annual package of money based on job complexity
- Variable payment - yearly bonus defined in employment contract, based on reaching company objectives
- Financial bonus for recommendation of a candidate
- Financial bonus for relocation
- Employer pension contribution (III. pillar)
- Special program for key employees
- Work life coaching - psychological, work, legal and financial consulting
- Vacation contribution - for employees with employment contract who are continuously 24 months at least in the company
- Hard-skills and soft-skills trainings
- Opportunity to upskilling and reskilling by internal and external trainings and certifications
- Discounts at various providers
- Health week activities twice a year
- Usage of relaxation area Alejová
- Benefit from Metro
For more information about benefits visit -https://www.deutschetelekomitsolutions.sk/en/career/advantages-of-working-in-T-systems
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Advanced (C1)
Number of years of experience
5
Personality requirements and skills
IT technical skills:
• Core platform knowledge - expert
• Related platform knowledge - advanced
Soft skills:
• Communication skills - expert
• Analytical thinking - expert
• Team cooperation - expert
• Training and mentoring - advanced
• Presentation skills - expert
• Negotiation skills - advanced
Financial skills:
• Financial literacy in respective business area - intermediate
Other skills:
• Project management - basic
Languages:
• German - advantage
• Core platform knowledge - expert
• Related platform knowledge - advanced
Soft skills:
• Communication skills - expert
• Analytical thinking - expert
• Team cooperation - expert
• Training and mentoring - advanced
• Presentation skills - expert
• Negotiation skills - advanced
Financial skills:
• Financial literacy in respective business area - intermediate
Other skills:
• Project management - basic
Languages:
• German - advantage
Advertiser
Number of employees
1000 and more employees
Contact
Deutsche Telekom IT Solutions Slovakia
Žriedlová 13, 040 01 Košice
Žriedlová 13, 040 01 Košice
ID:4308167Dátum zverejnenia:12.7.-=KONTAKT=-lokalita:KošicePozícia:ICT SpecialistSpoločnosť:Deutsche Telekom IT Solutions SlovakiaZákladná zložka mzdy (brutto):1 060 EUR/month