Orange Business Services Slovakia s.r.o.

Senior Service Manager

Orange Business Services Slovakia s.r.o.

Place of work
Bratislava, Slovakia (Job with occasional home office)
Contract type
full-time
Wage (gross)
2 000 EUR/monthBase salary from 2,000 € gross per month, actual salary is likely to be higher based on skills, knowledge and experience.

Information about the position

Job description, responsibilities and duties

Within the Wholesale & International Network Division, International Carriers (IC) is the Group entity in business relation with international wholesale operators. This entity of 450 people, located in France, Paris and abroad (12 countries), International Carriers manages 4 major types of business: voice, data-internet, mobile services and security, anti- fraud. IC brings together all activities of end-to-end business: sales, marketing, pre-sales, after-sales service, Sales administration.
Within IC, Customer Services and Sales Operations (C2SO) manages among others the after-sales service of the products proposed to customers. The principal mission of C2SO is to provide to Orange International Carriers customers, an unrivalled customer experience:
• the accompaniment of the Account Managers to offer the most adapted solution to our customers
• delivered of services on time and with the expected quality
• dedicated customer service and customer-oriented quality service
• piloting the restoration of the service, in the event of an incident
• effective management of service commitments signed with customers

ABOUT THE ROLE

Within a worldwide and multi-cultural team, you will be in charge of the Customer Service Management for important and strategic customers:
• Create a relationship of trust as an ambassador for your customers and help to improve their customer experience.
• By analyzing the results of customer surveys, provide to your customers personalized responses.
• Monitor customersᶦ satisfaction and develop improvement plans to address concern areas.
• Contribute to leverage positive customer satisfaction experiences as learning best practices.
• Monitor the Quality of Services delivered to your customers regarding contracts SLAs, the analysis of representative KPIs and when necessary, you propose to your customers improvement plans.
• In this framework, organize and animate periodic reviews of Quality of Service and incidents.
• May propose to your customers offers of Professional Services adapted to their expectations.
• Interact with Sales managers and Services delivery managers to ensure that the Customers' requirements are understood, and commitments are met.

Employee perks, benefits

• Attractive financial bonus
• Extra days of holidays
• Cafeteria Benefit System
• Full compensation of sick leave for certain amount of days
• Complementary retirement savings contributions
• Financial support regarding life milestones
• Contribution to private healthcare
• Referral program
• Flexible working time
• Home Office

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Personality requirements and skills

• At least 5 years of experience ideally in incident management and service delivery roles of telco services with client-facing exposure.
• Training in working with components of ITIL (not an expert, but functional knowledge).
• Experience working in teams, transversally, and in project mode in international organization working with different cultures.
• Global knowledge of telecom networks
• Fluent level of English language. French would be considered as a plus.
• Ability of analysis and synthesis with strong motivation.
• Leadership experience and customer oriented, you like to communicate.
We value your experience, and we consider "experience over degree". Therefore, degree is not mandatory in this role.

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Brief description of the company

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

Number of employees

250-499 employees

Contact

Contact person: Elena Rajczyova
E-mail:send CV
ID:4322128Dátum zverejnenia:5.5.-=KONTAKT=-lokalita:BratislavaPozícia:ICT Specialist,Network and Service Operation Specialist,Roaming Specialist,Telecommunications Service Development SpecialistSpoločnosť:Orange Business Services Slovakia s.r.o.Základná zložka mzdy (brutto):2 000 EUR/month

Počet videní: 1
Ponúkaná mzda: 2000 EUR
Inzerent:Orange Business Services Slovakia s.r.o. [ ]
Zverejnené dňa:2022-05-05 (19 dní)
Zverejnené pre lokality:Slovensko Bratislavský kraj Bratislava Z domu / Remote
Pracovná ponuka nájdená za 0 milisekúnd.