Deutsche Telekom IT Solutions Slovakia

Process Specialist Leitstand 24/7

Deutsche Telekom IT Solutions Slovakia

Place of work
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description
The main task is to actively monitor 24x7 IT Process Chain dashboards, to evaluate possible customer business impact of incidents, identify the technical area of impact and involve responsible technicians to solve the incidents. Communicate with the respective business areas of Deutsche Telekom and get to know the Telekom business environment from an IT perspective.
To successfully perform the tasks you will organize and facilitate technical teleconferences, attend meetings and inform the management about incidents. High communication skills in German are a must.
Other responsibilities:
• Active review of working instructions
• Communication with high management
• Proactive actions in case of detection of abnormal but not critical behavior (analyzing, communication, tracking, …)
• Update the Logbook, collect information about changes
• Initiate trainings or lessons learnt, if necessary

Key accountabilities
• Knowledge of business processes of Telekom Germany GmbH
• Basic knowledge about the applications and interfaces between them in the Telekom IT
• Ability to work with Service Manager 9 (creating and tracking of tickets) and NIMBUS (finding of problem tickets which are related to created issues)
• Ability to work with monitoring tools in use

Wage (gross)

From 950 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 950€/brutto.

Employee perks, benefits

  • Possibility of teleworking or home office
  • Cafeteria Bonus - an annual package of money based on job complexity
  • Variable payment - yearly bonus defined in employment contract, based on reaching company objectives
  • Financial bonus for recommendation of a candidate
  • Financial bonus for relocation
  • Employer pension contribution (III. pillar)
  • Special program for key employees
  • Work life coaching - psychological, work, legal and financial consulting
  • Vacation contribution - for employees with employment contract who are continuously 24 months at least in the company
  • Hard-skills and soft-skills trainings
  • Opportunity to upskilling and reskilling by internal and external trainings and certifications
  • Discounts at various providers
  • Health week activities twice a year
  • Usage of relaxation area Alejová
  • Benefit from Metro

For more information about benefits visit -

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Personality requirements and skills

• Communication skills
• Flexibility
• Responsibility
• Analytical skills
• Pro-activity and pro-customer orientation

• German - Upper intermediate (B2)
• English - Intermediate (B1) as an advantage


Number of employees

1000 and more employees


Contact person: Ing. Simona Vranovská
E-mail:send CV
Deutsche Telekom IT Solutions Slovakia
Žriedlová 13, 040 01 Košice
ID:4322757Dátum zverejnenia:23.9.-=KONTAKT=-lokalita:KošicePozícia:IT AnalystSpoločnosť:Deutsche Telekom IT Solutions SlovakiaZákladná zložka mzdy (brutto):950 EUR/month

Počet videní: 4
Ponúkaná mzda: 950 EUR
Inzerent:Deutsche Telekom IT Solutions Slovakia
Zverejnené dňa:2022-09-23 (2 dni)
Zverejnené pre lokality:Slovensko Košický kraj Košice
Pracovná ponuka nájdená za 0 milisekúnd.