DXC Technology

Network Support Agent - Dedicated Delivery (Expert Level)

DXC Technology

Place of work
DXC Technology, Galvaniho, Ružinov, Slovakia, Bratislava (Job with occasional home office)
Contract type
Wage (gross)
3 000 - 3 500 EUR/monthFinal salary will vary based on individual skills and experiences.

Information about the position

Job description, responsibilities and duties

DXC Slovakia is progressive, well-established company, with a strong customer focus, implementing a strategy to provide services which are simple, customized, convenient, interconnected, digital, personal, reliable and offering good value for the money.

In this role you will be working to support EMEA and WW customers who've outsourced the management of their IT network infrastructure to DXC. On a day to day basis you will provide mainly remote incident, problem, change management and act as a high level NW technical expert. You'll need to be pro-active and regularly analyze data at your disposal to help drive improvement in quality and productivity of services. The L3 team contributes to project related activities by implementing planned network changes and support network migrations involving different teams. You will need to be able to demonstrate high level of technical skill in the following areas on the daily basis. LAN, WAN, Security, WIFI, RAS and newly developed SD technology.

Main Tasks:
  • Manage and implement complex NW changes as part of a project implementation for the existing customers, execute NW normal, non-standard or routine changes, cooperate with project team and engineering team on various NW migrations or new device implementations. Analyzes and solves complex incidents involving several different & remote support teams, Identify root cause of incidents and make appropriate recommendation to avoid future failure
  • From a technical perspective you will work with various technology including SD LAN, SD WAN, SDDC, Cisco ISE, Cisco Umbrella, Skybox, Cisco Secure X, Cisco DNA Center for Wi-Fi, Firepower Management System, Symantec & McAfee proxy solutions.
  • You will use and utilize network performance systems: Netscout nGeniusONE, Cisco vAnalytics, Cisco DNA and various internal DXC systems
  • Ensure network of the customers continues to operate efficiently with minimum downtime
  • Understands, synthesis and clarifies customer need
  • Proactive to anticipate issues or situations which impact service quality, adapts quickly to new technology & understands complex infrastructures
  • Strictly follows Move to Production (M2P) process including to check that tools and documentation are up to date
  • Perform investigation on new technology, help inbound project managers and other support team to introduce new technology, capacity planning & performance management
  • Acts as point of contact for customers and Delivery Leads for complex technical issues.
  • Providing help, coaching and training to L1, L2 and GSD teams to spread out network knowledge and experience
  • To fulfill these tasks, regular standby and overtime work is expected.

Information for applicants:
  • This position is based in Slovakia, Bratislava
  • Permanent Contract with 3 months of probation period
  • Full time position
  • Working time: mostly EU business hours, approximately once per 3 months one week of afternoon shift, approximately once per 2 months one week of standby shift (can be changed)
  • Salary offered: will be agreed based on candidate`s experience

Employee perks, benefits

  • Competitive salary
  • 500€ in Benefit Plus based on your choice (sport, health care, education, wellness, shops, etc.)
  • Flexible working hours
  • Possibility to work from home
  • Paid sick days
  • +3 Vacation days
  • 80€ for your tram pass (even if you work from home)
  • Parking spot
  • Employee referral program
  • Multisport card

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

Information Technology

Number of years of experience


Personality requirements and skills

  • At least 3 years of experience in IT operations and Network operations
  • Cisco Certification to at least Network Associate (CCNA) or equivalent experience
  • Experience in troubleshooting a broad range of network technologies
  • Strong expertise in at least one specific network technology
  • Analytical and complex incident solving
  • Understanding and clarifying customer needs
  • Ability to coordinate complex network changes involving several different support teams
  • Ability to meet deadlines
  • Fluent English
  • Strong communication skills

Technical Knowledge:
From a technical perspective you must be able to demonstrate experience in the following areas:
  • Troubleshooting and resolving firewall, WAN, LAN, Wi-Fi and network security issues
  • Administering TCP/IP LAN's (VLAN routing, VTP, Spanning Tree)
  • Administering large-scale and complex WAN networks
  • Troubleshooting skills in various technologies (Cisco, Checkpoint, F5, Symantec, McAfee..)
  • Diagnosing network problems and maintaining network security

It will be an advantage if you also have:
  • Cisco Certification Network Professional (CCNP)
  • Understanding of IT Service Management (ITSM) and IT Infrastructure Libraries (ITIL) processes
  • Experience with Software-defined (SD) networking


Brief description of the company

With 1200+ employees DXC Technology Slovakia belongs to the biggest Slovak IT companies. DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70+ countries are entrusted by our customers to deliver what matters most.

We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship.
We are DXC.

Your career info : https://www.dxc.com/us/en/careers

Number of employees

1000 and more employees


Contact person: Vanessa Barthova
E-mail:send CV
ID:4351096Dátum zverejnenia:9.6.-=KONTAKT=-lokalita:BratislavaPozícia:IT Network Administrator,IT/Technical Support SpecialistSpoločnosť:DXC TechnologyZákladná zložka mzdy (brutto):3 000 EUR/month

Počet videní: 5
Ponúkaná mzda: 3000 EUR
Inzerent:DXC Technology [ ]
Zverejnené dňa:2022-06-09 (19 dní)
Zverejnené pre lokality:Slovensko Bratislavský kraj Bratislava Z domu / Remote
Pracovná ponuka nájdená za 0 milisekúnd.