Lenovo (Slovakia) s.r.o.

EMEA Premier Storage Engineer (EPS) with Italian or Spanish

who are we looking for

Required education

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

Italian - Upper intermediate (B2)orSpanish - Upper intermediate (B2)

what will you do

You Key Responsibilities:
* Strong teamwork and global collaboration
* Primary point of contact for ISG hardware, software, and overall problem resolution.
* End-to-end case management.
* Provide live call center technical support using multiple systems, including phone, chat and eTicketing.
* Interface and collaborate with peer Geo Level 1 agents, Level 3 OEM agents, and hardware and software development teams.
* Ownership of all software, hypervisor, configuration, infrastructure, and usability issues
* Resolve complex, collaborative calls working with Level 3 teams and Hardware/Software development teams, as well as hardware problem determination and hardware services delivery providers
* Ensure customer incident resolution at industry leading incident closure rates
* Maintain outstanding customer satisfaction scores, with the professional communications and soft skills necessary to defuse difficult customer situations and work to problem resolution
* Accurately diagnose problem severity levels and prioritize call loads appropriately
* Recreate customer issues when needed using logs, system management tools, and industry standard problem resolution tools and protocols
* Generate accurate, high quality trouble ticket, incident documentation, and knowledge base updates, as well as other customer and problem documentation as required

Requirements:
* 3+ years of direct contact center experience in similar Intel and AMD based hardware environments
* Prior experience as a Level 2 contact center agent
* Experience troubleshooting from a solution level for appropriate data collection (logs) and isolation: architectural level and interfaces between component and the data flow
* Shift assignment plus weekend and holiday coverage may be required

* Fluent English and Italian or Spanish - verbal and written

Additional / Preferred Skills:
* Network troubleshooting experience
* Technical knowledge of VMware, Microsoft, Red Hat and SUSE operating systems
* Microsoft: MCSA and MCSE certifications (server operating systems, infrastructure, and cloud)
* VMware: VCP-DCV, VCIX-DCV strongly preferred
* Red Hat: RHCSA, RHCE, RHCA (Datacenter, Cloud, High Availability)
* SUSE: SCA, SCE, CLP, Rancher
* Nutanix: NCA, NCP-MCI, NCM-MCI,
* NetApp: NCDA, NCIE
* Containers: Rancher, Kubernetes, Docker, Tanzu

* Hyperconverged Technologies: Nutanix, Azure, VSAN, etc.

Organization:

* Reporting to EMEA ISG Manager

What We Will Offer:

* An open and stimulating environment within one of the most forward-thinking IT companies.
* Flat structures and fast decision-making processes.
* A modern and flexible way of working to combine personal and professional life, working from home.
* An international team with a high focus on Gender Diversity.

* Attractive compensation package.

We are looking forward to discussing this position with you soon!

other information

Place of work:
Bratislava, Slovakia (Job with occasional home office)
Salary offer (gross):
1 600 EUR/monthBase gross monthly salary from minimum 1600 EUR and above, depending on experience + variable part 12% of your annual earnings
Contract type:
full-time

what we offer

healthcare and well-being
development
work - life balance
bonus system

about Lenovo

Lenovo is a company in a constant state ofcreation.Here, you'llarchitectyour own career,pioneernew ideas andmasternew skills.

Lenovo Slovakia employs more than25 nationalitiesandis the biggest shared service center in Lenovo Group.

Our people share a common aspiration tobe the very best.Whetherservingour customers,workingtogether as a team orcontributingto the community, we are working to buildunique company.

ID:4378684Dátum zverejnenia:12.7.-=KONTAKT=-lokalita:BratislavaPozícia:IT Network Administrator,IT System Administrator,IT/Technical Support Specialist,Systems EngineerSpoločnosť:Lenovo (Slovakia) s.r.o.Základná zložka mzdy (brutto):1 600 EUR/month

Počet videní: 1
Ponúkaná mzda: 1600 EUR
Inzerent:Lenovo (Slovakia) s.r.o. [ ]
Zverejnené dňa:2022-07-12 (32 dní)
Zverejnené pre lokality:Slovensko Bratislavský kraj Bratislava Z domu / Remote
Pracovná ponuka nájdená za 0 milisekúnd.