IQVIA RDS Slovakia, s. r. o.

Client Services Lead, Clinical Trial Payments IQVIA

IQVIA RDS Slovakia, s. r. o.

Place of work
IQVIA, Vajnorská, Bratislava, Slovakia (Job with occasional home office)
Contract type
full-time
Start date
ASAP
Wage (gross)
1 700 EUR/month

Information about the position

Job description, responsibilities and duties

We are looking for a dedicated Client Services Lead to be part of the Clinical Trial Payments unit in IQVIA. The Client Services Lead is responsible for ensuring clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.

Essential Functions:
• Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
• Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.
• Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
• Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
• Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.
• Monitors performance against existing service agreements and ensures client's obligations are met.
• Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.
• May conduct product/services and process training for clients and other employees.
• May conduct service meetings at client sites.
• Represents IQVIA on external client projects.
• May mentor and lead other client service reps and represent the manager in their absence.

Employee perks, benefits

Benefits
• Social benefits
• Annual bonus
• Trainings
• Professional growth opportunities
• Be part of multicultural team

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

Finance, Banking or Project management

Language skills

English - Advanced (C1)

Experience in the position/sector

Finance, Banking or Project management

Number of years of experience

3

Personality requirements and skills

Our Ideal Candidate Will Have:
• Bachelor's Degree required.
•+ 4 years of related work experience in finance, banking or project management.
• Proficiency in Office tools applications, such as Excel and Power Point.

• Fluent English skills is a must and any other language will be considered as a plus.

• Broad knowledge of the concepts, practices and procedures of the client service representative field.

• Broad knowledge of the Pharmaceutical industry will be considered as a plus.
• Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases.
• Demonstrated problem solving, analytical and strong customer service skills.

The CTP unit is in constant growth and new projects and career opportunities are coming. So if you have an inquisitive mind, you are flexible and open to change, this is the perfect match for you!

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and Whatever your career goals, we are here to ensure you get there!

Advertiser

Brief description of the company

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients
find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offices a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

We know that meaningful results require not only the right approach but also the right people. Regardless
of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an
important part in helping our clients drive healthcare forward and ultimately improve human health
outcomes.

Whatever your career goals, we are here to ensure you get there!
We invite you to join IQVIA™

Number of employees

1000 and more employees

Contact

Contact person: Veronika Rappensberger
E-mail:
ID:4396324Dátum zverejnenia:21.9.-=KONTAKT=-lokalita:BratislavaPozícia:Finance Manager,Financial Analyst,Procurement specialist,Project ManagerSpoločnosť:IQVIA RDS Slovakia, s. r. o.Základná zložka mzdy (brutto):1 700 EUR/month

Počet videní: 6
Ponúkaná mzda: 1700 EUR
Inzerent:IQVIA RDS Slovakia, s. r. o. [ ]
Zverejnené dňa:2022-09-21 (6 dní)
Zverejnené pre lokality:Slovensko Bratislavský kraj Bratislava Z domu / Remote
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