Hitachi Zosen Inova Slovakia s.r.o.

IT Service Delivery Manager

Hitachi Zosen Inova Slovakia s.r.o.

Place of work
Digital Park II, Einsteinova, Petržalka, Slovakia, Bratislava (Job with occasional home office)
Contract type
Start date
Wage (gross)
2 400 EUR/monthMonthly Gross Salary is offered. Salary can be adjusted higher considering the seniority of the applicant.

Information about the position

Job description, responsibilities and duties

The overall target of the position: This role is responsible for enabling customers to add value through services. Service management is considered the interface between the service provider and the customer. Likewise, the tasks to be performed include planning, organizing and coordinating all work processes in the service area. Introduction of standards, methods and tools for service management as well as creation, conclusion and monitoring of service and operation level agreements.
Tasks and Responsibilities:
• Reports to Manager IT Operation
• Disciplinary leadership of IT service delivery specialists on site in our subsidiaries
• Ensure compliance with IT strategy and policies including security, access rights and workflow requests
• Responsible for the management of general ICT services and operation in a part of our subsidiaries in CH, DE, US, UK, SK, FR
• Participate in Licence Management e.g. Microsoft, etc.
• Provider Management of day-to-day business, monitoring KPIs and compliance with SLAs
• Coordinate setup of our general IT infrastructure solution for our construction sites
• Ticket and incident control/tracking including 3rd party provider tickets
• Approval of IT workflow requests according to our internal IT processes
• Responsible contact for audits
• Project management and collaboration in IT projects
• Responsible for the preparation of the IT budget for Hardware, Software, Licenses, 3rd party providers

Employee perks, benefits

Employment contract for an indefinite period
+ 13th Salary
Financial reward for working anniversaries
Flexible working time (core time 9-3:30)
Home Office possible 2 days a week
Extra days of leave (+1 day after the first, third and fifth year of service)
Extra days of leave for special personal events (e.g., wedding, graduation etc.)
Modern infrastructure
Free drinking regime (coffee)
Recreation allowance
Multisport card
The third pillar of the pension scheme
Support for professional and career growth, education and training
Supportive and team-oriented working environment

Information about the selection process

Kindly submit your CV in English. If sending a motivation letter, please submit it in English, too.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Other knowledge

Microsoft Office - Advanced

Driving licence


Personality requirements and skills

• Process skills as ITIL, etc.
• Independent and structured way of working
• Exceptional communication skills at various levels
• Team player and organizational skills
• Languages: English (spoken + written), German Optional


Brief description of the company

Zurich-based green-tech company Hitachi Zosen Inova (HZI) is a global leader in solutions for energy transition and circular economy including Energy from Waste (EfW) and Renewable Gas (RG), operating as part of the Hitachi Zosen Corporation Group. HZI acts as a project developer, technology supplier and engineering, procurement and construction (EPC) contractor delivering complete turnkey plants and system solutions for thermal and biological waste recovery. Its solutions are based on efficient and environmentally sound technologies, are thoroughly tested, and can be flexibly adapted to customer requirements. HZI's Service Solutions Group combines its own research and development with comprehensive manufacturing and erection capabilities to provide support throughout a plant's entire plant cycle. HZI works for customers ranging from established waste management companies to up-and-coming partners in new markets. Its innovative and reliable solutions have been part of more than 1,600 reference projects worldwide.

Find out more about HZI at

Number of employees

100-149 employees


Contact person: Mgr. Alena Pulišová
E-mail:send CV
ID:4432853Dátum zverejnenia:28.11.-=KONTAKT=-lokalita:BratislavaPozícia:IT ManagerSpoločnosť:Hitachi Zosen Inova Slovakia s.r.o.Základná zložka mzdy (brutto):2 400 EUR/month

Počet videní: 7
Ponúkaná mzda: 2400 EUR
Inzerent:Hitachi Zosen Inova Slovakia s.r.o. [ ]
Zverejnené dňa:2022-11-28 (11 dní)
Zverejnené pre lokality:Slovensko Bratislavský kraj Bratislava Z domu / Remote
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