DXC Technology

Network L3 Support Agent

DXC Technology

Place of work
Bratislava, Slovakia (Job with occasional home office)
Contract type
full-time
Wage (gross)
2 400 - 2 800 EUR/month+ 500€ in Benefit Plus based on your choice (sport, health care, education, wellness, shops, etc.); + 80€ for your tram pass (even if you work from home); + Meal subsidy fully paid by employer, + Employee referral program/trainings/courses, etc.

Information about the position

Job description, responsibilities and duties

In this role you will be working to support EMEA and WW customers who've outsourced the management of their IT network infrastructure to DXC. On a day to day basis you will provide mainly remote incident, problem, change management and act as a high level NW technical expert. You'll need to be pro-active and regularly analyze data at your disposal to help drive improvement in quality and productivity of services. The L3 team contributes to project related activities by implementing planned network changes and support network migrations involving different teams. You will need to be able to demonstrate high level of technical skill in the following areas on the daily basis. LAN, WAN, Security, WIFI, RAS and newly developed SD technology.

Main Tasks:
• Manage and implement complex NW changes as part of a project implementation for the existing customers, execute NW normal, non-standard or routine changes, cooperate with project team and engineering team on various NW migrations or new device implementations. Analyzes and solves complex incidents involving several different & remote support teams, Identify root cause of incidents and make appropriate recommendation to avoid future failure
• From a technical perspective you will work with various technology including SD LAN, SD WAN, SDDC, Cisco ISE, Cisco Umbrella, Skybox, Cisco Secure X, Cisco DNA Center for Wi-Fi, Firepower Management System, Symantec & McAfee proxy solutions.
• You will use and utilize network performance systems: Netscout nGeniusONE, Cisco vAnalytics, Cisco DNA and various internal DXC systems
• Ensure network of the customers continues to operate efficiently with minimum downtime
• Understands, synthesis and clarifies customer need
• Proactive to anticipate issues or situations which impact service quality, adapts quickly to new technology & understands complex infrastructures
• Strictly follows Move to Production (M2P) process including to check that tools and documentation are up to date
• Perform investigation on new technology, help inbound project managers and other support team to introduce new technology, capacity planning & performance management
• Acts as point of contact for customers and Delivery Leads for complex technical issues.
• Providing help, coaching and training to L1, L2 and GSD teams to spread out network knowledge and experience
To fulfill these tasks, regular standby and overtime work is expected.

Employee perks, benefits

• Work in an international environment and
• IT experiences in different industries
• Classroom and e-learning trainings
• Professional growth and career development
• Competitive remuneration package

Information about the selection process

• This position is based in Slovakia, Bratislava
• Permanent Contract with 3 months of probation period
• Full time position
• Working time: mostly EU business hours, approximately once per 3 months one week of afternoon shift, approximately once per 2 months one week of standby shift (can be changed)
• Salary offered: will be agreed based on candidate`s experience

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Requirements:

• At least 3 years of experience in IT operations and Network operations
• Cisco Certification to at least Network Associate (CCNA) or equivalent experience
• Experience in troubleshooting a broad range of network technologies
• Strong expertise in at least one specific network technology
• Analytical and complex incident solving skills
• Understanding and clarifying customer needs
• Ability to coordinate complex network changes involving several different support teams
• Ability to meet deadlines
• Fluent English
• Strong communication skills

Technical Knowledge:

From a technical perspective you must be able to demonstrate experience in the following areas:
• Troubleshooting and resolving firewall, WAN, LAN, Wi-Fi and network security issues
• Administering TCP/IP LAN's (VLAN routing, VTP, Spanning Tree)
• Administering large-scale and complex WAN networks
• Troubleshooting skills in various technologies (Cisco, Checkpoint, F5, Symantec, McAfee..)
• Diagnosing network problems and maintaining network security

Advantages:

• Cisco Certification Network Professional (CCNP)
• Understanding of IT Service Management (ITSM) and IT Infrastructure Libraries (ITIL) processes
• Experience with Software-defined (SD) networking

Advertiser

Brief description of the company

With 1200+ employees DXC Technology Slovakia belongs to the biggest Slovak IT companies. DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70+ countries are entrusted by our customers to deliver what matters most.

We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship.
We are DXC.

Your career info : https://www.dxc.com/us/en/careers

Number of employees

1000 and more employees

Contact

Contact person: Mgr. Lucia Jurinova
E-mail:send CV
ID:4442788Dátum zverejnenia:14.11.-=KONTAKT=-lokalita:BratislavaPozícia:IT Network Administrator,IT System Administrator,IT Tester,IT/Technical Support Specialist,Network and Service Operation SpecialistSpoločnosť:DXC TechnologyZákladná zložka mzdy (brutto):2 400 EUR/month

Počet videní: 1
Ponúkaná mzda: 2400 EUR
Inzerent:DXC Technology [ ]
Zverejnené dňa:2022-11-14 (15 dní)
Zverejnené pre lokality:Slovensko Bratislavský kraj Bratislava Z domu / Remote
Pracovná ponuka nájdená za 0 milisekúnd.