Deutsche Telekom IT Solutions Slovakia

Application Manager

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice, Slovakia (Job with occasional home office)
Contract type
full-time

Information about the position

Job description, responsibilities and duties

Purpose
Application Manager is responsible for the entire life cycle of the application- from the start of operation to the final switch-off: coordinates and steers development and operation, is responsible for compliance with the agreed Service Level Agreements and bears commercial responsibility for budget of the application.
The B2B Technical Orchestration Hub is currently responsible for the NetCracker Orchestrator and Juniper CSO applications. Juniper MIST will be added from 2023. These applications are purchased as a SaaS service from Netcracker and Juniper. The BTO hub is then responsible for implementation and configuration to meet the needs of Telekom and its customers. In addition, the two applications HashiCorp Vault and HashiCorp Terraform are in the area of responsibility.
In the coming years, expansion to other hardware suppliers such as Cisco is planned.
However, the BTO hub differs from other hubs in that, in contrast to the basic idea of end-to-end responsibility, the integration of the SaaS service into the established Telekom structures must be ensured. This is the only way for Telekom IT to live up to its responsibility towards customers.


Key accountabilities
* Coordinate communication with all involved parties (i.e. Dynamic platform services, Service delivery manager, Development, customer, Telekom IT application operation, etc.) of the application
* Overlook quality aspects of operation (performance, availability, stability, security)
* Perform verification of critical business impact during incidents (major incidents calls, operational stability calls)
* Incident management:
- Linking our suppliers' existing incident management process to Telekom IT's incident management process.
- Set up an incident management process for our customers that is linked to Telekom IT's incident management process.
- Ensure that in the case of major incidents, the Lead Incident Management of Telekom IT is involved in order to be able to take over the coordination.
* Change management:
- Linking the existing change management process of our suppliers with the change management process of Telekom IT.
- Implementation of a communication chain to ensure expected coordination between suppliers, Telekom IT and customers.
* Reporting:
- Design and implementation of a reporting.
* Responsible for quality assurance in terms of defined key performance indicators according to service level agreement
* Plan provision of resources incl. order process management
* Prepare rules and regulations for operating processes (incident/change/problem management)
* Ensure the use of CITSD-compliant software
* Bear commercial responsibility for budget- plan and monitor budget
* Make commercial assessment of actual, planned and forecast figures based on technical concept regulations
* Organize and lead application expert group or similar service meetings
* Plan and steer deployment installations
* Coordinate Release Container with all stakeholders
* Coordinate und perform "Antest" of the deployments after Release Container
* Submit operational interests in D2O- demand to operation and D2S-demand to solution
* Update application-related data in SACM systems (CAPE, Darwin)
* Support Risk and Escalation Management

Wage (gross)

1 300 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1300 € /brutto.

Employee perks, benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:
  • Financial benefits
  • Benefits with focus on learning and development *
  • Benefits with focus on health and sport *
  • Benefits with focus on family and work - life balance
  • Other benefits *
For more information about our benefits click toBenefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Education
* Information technologies - Bachelor

Languages
* English - Upper intermediate (B2)

Other criteria or requirements
* Process knowledge around the ITIL processes and deployment processes
* Familiarization with the applications of the suppliers, technical, professional and commercial operational responsibility for the applications and system environments that are the responsibility of the BTO hub
* Planning of operating costs (EWC, IWC, IN costs) in cooperation with the service manager
* Participation in change management & incident and problem management process (in the case of escalations)
* Good knowledge of spoken and written English
* Assertiveness
* Analytical skills
* Distinctive teamwork and communication skills as well as a structured and responsible way of working
* Creation of SDSK, compliance checks, IRON requirements
* Update of the data in CAPE, Darwin and other relevant tools

Advertiser

Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Number of employees

1000 and more employees

Contact

Contact person: Ing. Simona Vranovská
E-mail:send CV
Deutsche Telekom IT Solutions Slovakia
Žriedlová 13, 040 01 Košice
ID:4449371Dátum zverejnenia:14.11.-=KONTAKT=-lokalita:KošicePozícia:IT Manager,IT Product Manager,IT Project ManagerSpoločnosť:Deutsche Telekom IT Solutions SlovakiaZákladná zložka mzdy (brutto):1 300 EUR/month

Počet videní: 3
Ponúkaná mzda: 1300 EUR
Inzerent:Deutsche Telekom IT Solutions Slovakia
Zverejnené dňa:2022-11-14 (25 dní)
Zverejnené pre lokality:Slovensko Košický kraj Košice Z domu / Remote
Pracovná ponuka nájdená za 0 milisekúnd.