Deutsche Telekom IT Solutions Slovakia

ICT Administrator II

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice, Slovakia (Job with occasional home office)
Contract type
full-time

Information about the position

Job description, responsibilities and duties

Purpose

Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM). 2nd level environment.

Key accountabilities

• 2nd level INM support.
• Execute project and other deliverables in order to fulfil KPIs and management requests.
• Smooth and uninterrupted operation of customers' environment.
• Conformity with the internal work instructions and process guidelines within DTAG.
• Follow the defined escalation standards in case of deviations.
• Investigate the root cause of incidents and initiate actions to improve or correct the situation.
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
• Create and maintain documentation.
• Train and participate on education of other employees.
• Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.

Wage (gross)

880 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 880 € /brutto.

Employee perks, benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:
  • Financial benefits
  • Benefits with focus on learning and development *
  • Benefits with focus on health and sport *
  • Benefits with focus on family and work - life balance
  • Other benefits *
For more information about our benefits click toBenefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Intermediate (B1)orGerman - Intermediate (B1)

Number of years of experience

1

Personality requirements and skills

Education
• Secondary education

Experience
• ICT Application Operation & Management - 1

IT Technical Skills
• IT/PC literacy - Advanced
• HW/SW overview - Intermediate
• Core platform knowledge - Intermediate

Soft skills
• Communication
• Analytical thinking
• Team cooperation
• Training and mentoring
• Presentation

Languages
• English - Intermediate (B1)
• German advantage - Intermediate (B1)

Other criteria or requirements
• Core paltform knowledge:…
• Related paltform knowledge: …
• Overview of the ITIL processes.

Possible specialisation (optional for recruitment reasons)
• Participation on on-call duties, independent solving and troubleshooting of incidents and errors within defined expertise.

Advertiser

Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Number of employees

1000 and more employees

Contact

Contact person: Ing. Simona Vranovská
E-mail:send CV
Deutsche Telekom IT Solutions Slovakia
Žriedlová 13, 040 01 Košice
ID:4450093Dátum zverejnenia:14.11.-=KONTAKT=-lokalita:KošicePozícia:ICT SpecialistSpoločnosť:Deutsche Telekom IT Solutions SlovakiaZákladná zložka mzdy (brutto):880 EUR/month

Počet videní: 1
Ponúkaná mzda: 880 EUR
Inzerent:Deutsche Telekom IT Solutions Slovakia
Zverejnené dňa:2022-11-14 (25 dní)
Zverejnené pre lokality:Slovensko Košický kraj Košice Z domu / Remote
Pracovná ponuka nájdená za 0 milisekúnd.