Deutsche Telekom IT Solutions Slovakia

Senior Service Delivery Manager Security

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice, Slovakia (Job with occasional home office)
Contract type
full-time

Information about the position

Job description, responsibilities and duties

Purpose
Manage complete chain and execution of defined part of customer contract throughout the countries to fulfill or exceed the expectations of the external customer, while keeping costs at an optimal level. Procure services for the client inside or outside the organization at an optimal price and quality. Oversee all factors which might affect contract fulfillment.
Key accountabilities
* Functional leading of group of Service Delivery Managers in several defined countries in order to manage defined stream of service
* Manage optimal contract fulfillment for both the client and the company for the duration of the contract
* Approve Delivery model (feasibility, time, quality, budget) in order to meet contract agreements
* Procure services for the client at optimal price and quality
* Coordinate the service delivery activities between the organizational units and supervise their work in the interest of contract fulfillment
* Observe and adjust the budgets and cost reduction
* Procure services in compliance with the deadlines and the expected service levels
* Guarantee cost-effective implementation of the expansion of internal IT infrastructure and resources
* Handle customer complaints and escalations within the framework of the complaint management process
* Process claim management towards customer
* Manage continuous improvement of delivered services
* Manage and evaluate changes in dynamic documents in compliance with document management
* Develop and drive innovation within the customer base.
* Ownership of annual TRI*M (customer satisfaction) programme; ensuring that targets are set and cascaded to the accounts, service improvement plans are in place and closely managed and that all international reporting requirements and quality gates are met.
Management scope
* People: Functional leading of Service Delivery Managers / SC OPM in defined countries in order to manage defined stream of service.
* Finance: Control revenues, plans/controls TWC related to assigned customer - Small customer, Mid-size, Big customer, Global customer - range is up to 10 mil. EUR p.a.
* Processes: The holder plans and coordinates delivery of end to end service and processes of Service Management.

Wage (gross)

1 800 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1800 € /brutto.

Employee perks, benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:
  • Financial benefits
  • Benefits with focus on learning and development *
  • Benefits with focus on health and sport *
  • Benefits with focus on family and work - life balance
  • Other benefits *
For more information about our benefits click toBenefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Upper intermediate (B2)orGerman - Upper intermediate (B2)

Personality requirements and skills

Education
* University education - Master's degree ( preferred field of study - Information technologies)
Experience
* Minimum 3 years of experience in ICT Delivery Service Management
Languages
* German - B2
* English - B2
Others
* Self-motivated individual with excellent interpersonal communication and influencing skills
* Excellent motivator with ability to achieve results
* Able to resolve issues independently
* Excellent Customer interface
* Sound knowledge of project management principles
* Mature specialized professional knowledge (deep understanding of a specific professional field)
* Analytical and problem solving attributes
* Exhibiting tact and diplomacy
* Experience of post-sales support - advantage
* Cost control and budget planning
* Customer orientation, excellent leadership, communication skills, negotiation skills, time management, problem solving ability, result orientation, presentation skills
* General IT overview, TSI portfolio knowledge, MS Office
* Certification - ITIL V3 Foundation, SeM Advanced

Advertiser

Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Number of employees

1000 and more employees

Contact

Contact person: Ing. Simona Vranovská
E-mail:send CV
Deutsche Telekom IT Solutions Slovakia
Žriedlová 13, 040 01 Košice
ID:4451163Dátum zverejnenia:14.11.-=KONTAKT=-lokalita:KošicePozícia:Security Service ManagerSpoločnosť:Deutsche Telekom IT Solutions SlovakiaZákladná zložka mzdy (brutto):1 800 EUR/month

Počet videní: 4
Ponúkaná mzda: 1800 EUR
Inzerent:Deutsche Telekom IT Solutions Slovakia
Zverejnené dňa:2022-11-14 (25 dní)
Zverejnené pre lokality:Slovensko Košický kraj Košice Z domu / Remote
Pracovná ponuka nájdená za 0 milisekúnd.