Investigations Specialist
ING Hubs B.V., organizačná zložka Slovensko
Place of work:
Bratislava
Salary offered (basic salary):
1390EUR
*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.
Type of employment:
plný úväzok
Start date:
dohodou (ASAP)
Job information
The mission of the Investigations Specialist is to resolve queries and disputes, related to bank payment operations, in an accurate and timely manner by establishing and rectifying the root cause to provide resolution toward internal and/or external client. Cooperation with teams in other location of ING.

Summary of responsibilities:

Coordinate daily activities with regards to priority and urgency
Provide input for projects, propose solutions, participate on project calls, drive operational execution and execute changes required
Propose improvements in the processes, procedures, work instructions
Act as point of contact for escalation of issues/ exceptions/ incidents
Provide training for employees on lower job levels
Coordinate daily activities with regards to priority and urgency, especially in periods with high workload
In addition to the above mentioned tasks other activities and responsibilities may be individually defined

Benefits and other advantages:
We offer you a bunch of great benefits

Friendly working environment

- You build your own working day - flexible working hours and work from home
- Daily working time: 7hrs 45min instead of standard 8hrs
- Daily refreshments - coffee, fruits, drinks
- Fully equipped gym accessible 24 hours / 7 days per week
- Game room with unlimited access
- Modern designed coffee corner and terrace with the grill spot

WellbeING

- Sick leave compensation: up to 80% of the monthly salary
- Life insurance contribution: up to 22,14 EUR/per month
- 3rd pillar contribution: up to 3% from your monthly salary
- 24/7 external mental health support
- Learning opportunities: internal and external learning programs
- Regular teambuildings, social events and communities

YOU/family/friends time

- Extra 3 PERSONAL days per year
- Extra vacation days: up to 10 extra days/per year
- We welcome your ING-positive friends: referrals starting from 1000 EUR
- 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
- Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

- Yearly bonus based on your performance and company's results
- Cafeteria points: 50€/month (600€/year) - choose when and how to spend them
- Home office contribution: 20 EUR/per month
- Discounts from our and your favourite stores: up to 30%
- Warm welcome package for your fresh start
- Pet friendly office
Generally required knowledge:
Key Role Requirements:

- Previous relevant experience 1+ years (back-office, administration, accounting, etc.)
- Strong problem solving and analytical skills
- Experience in banking is a big plus
- Strong organizational, verbal and written communication skills; able to efficiently communicate with cross functional teams and management on recommended course of action, with minimal assistance.
- Must have good interpersonal skills and be able to work effectively and efficiently in a fast evolving environment.
- Self-driven individual that requires minimal supervision
- Ability to empower others to achieve results through motivation, recognition and performance feedback
- Please note that Investigation department needs to follow "service hours" and our team work in two shifts to cover time from 8AM to 6PM
Employee requirements
Minimum required education:
stredoškolské s maturitou
Language skills:
Anglický jazyk (stredne pokročilý - B2)
Suitable for people with disabilities:
Yes
Suitable for a citizen of Ukraine:
Yes
Company information
Company characteristics:
ING Hubs Slovakia poskytuje bankové služby pre ING pobočky v celom svete. Vytvárame príležitosti pre našich kolegov, ktorí u nás získavajú a uplatňujú skúsenosti z rôznych oblastí bankovníctva. V roku 2021 sa na seniornejšiu pozíciu posunulo takmer 20% z nás. Nie sme klasický korporát, až 84% z nás by odporučilo pracovať u nás. Naša kultúra je veľmi friendly a otvorená. Máme priamy vplyv na inovácie a procesy. Budujeme expertný hub, v ktorom senior experti vylepšujú a menia globálne bankovníctvo.
Area of operation:
Ostatné pomocné obchodné činnosti i. n.
Adress:
ING Hubs B.V., organizačná zložka Slovensko
Plynárenská 7/B
821 09 Bratislava
Slovenská republika
www.ing.jobs/slovakia/home.htm
Contact information:
Petra Lešická
Plynárenská 7/B, Bratislava, 821 09, Slovenská republika
Position / industry:Administratívny pracovník/Back office špecialista
Dátum zverejnenia:15.10.2024
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