Údaje o pracovnom mieste

Náplň (druh) práce

Main responsibilities:
1. Customer Service (60%)
• Represent APC-MGE (UPS) in dealing with customer concerns
• Travel to customer site as service contract or as circumstances dictate
• Diagnose and repair, to component level, PCB’s and units returned from the assigned region
• Perform site evaluations, scheduled and unscheduled site visits
• Support customers in the installation, modification and repair of APC-MGE (UPS) products
• Solve Power and UPS problems at customer site
• Interact with customers by phone/face to face depending on the level and type of support required
• Oversee the installation of an APC-MGE product, repair and analyze a failed product or provide customer-site maintenance (such as replacing batteries, fans, etc)
• Provide consultation to end-users in conjunction with sales by promoting and explaining Services as required
• Promote good customer relations
• Interact with end-users to explain the failure mode in detail
• Draft engineering failure analysis reports for customers with guidance from Engineering
• Ensure compliance with all safety policies, practices and procedures at all

2. Management of Third Party (10%)
• Train third party service vendors on new products and act as a primary instructor for all company products
• Qualify third party service centers and support of authorized service centers

3. Training (10%)
• Train customers on equipment operation and maintenance of APC-MGE (UPS) products
• Monitor the effectiveness of Service training and provide feedback accordingly

4. Reporting (20%)
• Create country failure reports based on site interventions
• Identify and report failure modes encountered when in the field and determine the cause of these failures
• Isolate and rectify equipment installation problems and provide reports on these issues

Požadované vzdelanie

Vysokoškolské vzdelanie prvého stupňa

Vysokoškolské vzdelanie druhého stupňa

Dĺžka praxe

6 alebo viac rokov

Cudzie jazyky

anglický - pokročilá: B1 a B2

Druh: pracovný pomer na neurčitý čas

Plat: 1900 € za mesiac

Počet videní: 2
Ponúkaná mzda: 1900 EUR
Inzerent:SCHNEIDER ELECTRIC SLOVAKIA, spol. s r.o. [ ]
Zverejnené dňa:2021-04-21 (25 dní)
Zverejnené pre lokality:Slovensko Bratislavský kraj Bratislava
Pracovná ponuka nájdená za 0 milisekúnd.