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Náplň (druh) práce

Slido is a technology company that helps meetings and conferences all around the world to become more effective and engaging.

We love having meaningful, human conversations with our customers and to be able to do this every day, we’re looking for reinforcements to join our team.

Customer Care communicates with and supports our customers using email, live chat and phone calls.

What you’ll do
- Communicate, advise and guide our customers via email, live chat, phone call or video conference calls
- Troubleshoot and solve live issues that customers face during their meetings and events
- Be ears and eyes of our company and cooperate closely with our product teams and report bugs, feature ideas or pain-points to make meaningful improvements to our product
- Be an advocate for our customers and our user community

How you’ll do it
- 25-30 hours per week on assigned morning/afternoon/evening shifts where you deal with chats, emails and calls: majority of the conversations are in written form and the shifts are distributed 2 weeks ahead
- the remaining 10-15 hours are spent on various projects (webinars and trainings for our customers, educational materials and guidelines, technical knowledge-base, analyzing feedbacks), own ideas for improvements are more than welcome!
- no work during weekend, just a Saturday/Sunday emergency shift once in 2 months (checking emails couple times a day)

Požadované vzdelanie

Vyššie odborné vzdelanie

Dĺžka praxe

aspoň 2 roky

Cudzie jazyky

anglický - vysoká: C1 a C2

Druh: pracovný pomer na neurčitý čas

Plat: 1300 € za mesiac

Počet videní: 1
Ponúkaná mzda: 1300 EUR s.r.o. [ ]
Zverejnené dňa:2021-10-11 (50 dní)
Zverejnené pre lokality:Slovensko Bratislavský kraj Bratislava
Pracovná ponuka nájdená za 0 milisekúnd.