Delivery & Operations Specialist

Údaje o pracovnej pozícii

Id VPM

2556243

Zdroj

úrad PSVR

Názov pracovnej pozície

Delivery & Operations Specialist

Profesia (SK ISCO-08)

-=KONTAKT=-Softvérový architekt, dizajnér

Pracovná oblasť

IT a telekomunikácie

Počet voľných miest

1

Náplň práce

Role Purpose The Operational Excellence & Delivery Specialist supports the effective, compliant, and high-quality delivery of Service Desk operations in line with Swiss Re standards. The role contributes to operational stability, control effectiveness, and continuous improvement by ensuring that processes, metrics, and delivery practices are consistently applied and monitored. The position operates across operational delivery, governance, quality management, and delivery oversight, working closely with global stakeholders to ensure alignment with Swiss Re's risk, control, and performance expectations. ________________________________________ Key Responsibilities Quality Management • Review Service Desk quality performance against defined quality objectives, service standards, and control requirements • Monitor quality metrics and trends to ensure services meet Swiss Re quality and customer experience expectations • Identify quality gaps and support corrective and preventive actions in collaboration with operational teams • Contribute to continuous improvement initiatives to enhance service quality and consistency • Support adherence to Swiss Re quality frameworks and internal control requirements ________________________________________ Scrum Master & Delivery Oversight • Apply Agile and Scrum delivery practices to support structured and predictable delivery • Facilitate Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives • Support backlog organisation and refinement in collaboration with Product Owners • Ensure delivery alignment with agreed objectives, scope, and priorities • Identify, escalate, and support resolution of delivery impediments and dependencies ________________________________________ Operational Excellence & Governance • Support controlled and consistent execution of Service Desk operations • Drive continuous improvement initiatives across operational delivery and processes • Ensure adherence to Swiss Re governance, security, and process standards • Collaborate with global stakeholders to align operational delivery with strategic objectives ________________________________________ Quarterly Business Review (QBR) Cycle • Prepare, coordinate, and facilitate Quarterly Business Review (QBR) sessions • Review and analyse monthly and quarterly KPIs and OKRs • Produce reporting and communicate outcomes, risks, and improvement actions to stakeholders ________________________________________ Audit, Metrics & Access Management • Perform monthly ESM audit activities in line with Swiss Re internal control and compliance requirements • Track, analyse, and report on the Monthly Compound Metric • Manage assignment group lifecycle activities, including creation, modification, decommissioning, and naming standards • Approve access roles and API permissions in accordance with Swiss Re security policies • Monitor and follow up on assignment groups breaching agreed performance or control thresholds ______

Miesto výkonu práce, Ďalšie miesto výkonu práce

Mlynské Nivy 12,81109 Bratislava-Staré Mesto - Bratislava I
Slovensko

Ďalšie miesta výkonu práce

Pracovné podmienky

Pracovný a mimopracovný pomer

Pracovný pomer na neurčitý čas

Nočná práca

Nie

Sezónna práca

Nie

Základná zložka mzdy v eurách (v hrubom)

2 583,33€mesačne

Druh voľnej pracovnej pozície

Voľné pracovné miesto v podnikateľskej sfére

Požiadavky na zamestnanca

Požadovaný stupeň vzdelania

Vysokoškolské vzdelanie prvého stupňa

Znalosť slovenského jazyka je nevyhnutná

Nie

Cudzí jazyk

anglickývysoká - vysoká C1 a C2

Všeobecné spôsobilosti

analyzovanie a riešenie problémov

digitálna gramotnosť (počítačové spôsobilosti)

informačná gramotnosť

komunikácia v cudzom jazyku

Ďalšie požiadavky

• Proven experience in an operational, service delivery, or support environment (e.g. IT Service Desk, HR Service Desk, Customer Care Centre, Contact Centre, or similar operational functions) • Exposure to internal applications, tools, processes, and governance frameworks within a corporate environment is beneficial • Demonstrated experience supporting quality, compliance, audit, or continuous improvement activities • Practical understanding of Agile and delivery practices; experience working in or supporting Scrum-based teams is an advantage • Strong customer and service orientation, with the ability to build effective relationships and communicate clearly with stakeholders at all levels • High awareness of confidentiality and the professional handling of sensitive or regulated information • Confident in handling challenging situations, with the ability to apply problem-solving, negotiation, and conflict-resolution skills where required • Fluent in English (spoken and written); additional languages such as German, French, or Spanish are an advantage

Údaje o zamestnávateľovi

Názov spoločnosti

Swiss Re Management AG, organizačná zložka

Právna forma

Zahranič.osoba,právnická

Sídlo

Mlynské Nivy 12

82109 Bratislava-Staré Mesto - Bratislava I

Slovensko

IČO

48293270

Počet zamestnancov

500-999

Charakteristika zamestnávateľa

We are one of the the world´s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer

Činnosť zamestnávateľa (SK NACE Rev. 2)

Poradenské služby v oblasti podnikania a riadenia

Zabezpečenie obsadenia pracovnej pozície

Sprostredkovanie kandidátov

V spolupráci s úradom PSVR

Forma sprostredkovania

individuálnou formou

Dátum ukončenia ponuky

29.03.2026

Informácie o obsadení pozície

Pozícia je vhodná aj pre štátnych príslušníkov tretích krajín

Kontaktná osoba

Kontaktná osoba

Ing. Lívia Pásztorová

-=KONTAKT=-