Práca | Process Specialist - Lead Incident Management Service

Investigations and Incident Handling 9. Reporting to Central Compliance and Local Management 10. Support Compliance Reviews and...

Project Service Management teams • Escalation of unresolved infrastructure issues. • Support the Incident and Problem Management...

performance indicators and service level agreements. Plan and manage resource provision, including order process management. Develop...

order to meet SLA's. • ITIL processes (incident, change, release and problem management...) • Handling of Change Requests, acting...