Práca | Banská Bystrica | 2nd support

incidents via tickets and/or other methods supporting the infrastructure including 1st and 2nd level support, network...

tickets, escalate unsolved cases to appropriate IT team: Network/Server Support team, Application Support team or other Support...

monitoring. Resolve support tickets in a timely manner and escalate to third party or vendor support if necessary. Stay informed...

customize and implement device policies. Provide 2nd level support for the management solutions used, as well as support...