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Service Desk Agent 1st&2nd level support with German
Place of work
Košice,...
entire Erste Group.
Application Operation Support (mainly 2nd Level application support)
Communication with customers...
incidents via tickets and/or other methods
supporting the infrastructure including 1st and 2nd level support, network...
tickets, escalate unsolved cases to appropriate IT team: Network/Server Support team, Application Support team or other Support...
network, like changes, releases and 2nd and 3rd line incidents.
Guide and train a junior Cloud Network Engineer.
Participate in troubleshooting...
monitoring.
Resolve support tickets in a timely manner and escalate to third party or vendor support if necessary.
Stay informed...
customize and implement device policies.
Provide 2nd level support for the management solutions used, as well as support...
migration and software updates
o Release management
o Processing inquiries and fault reports (2nd and 3rd level support) and documenting...
ion management, release management, build, test and deployment activities.
WHAT WILL YOU DO :
2nd level operations (Incident...
ongoing projects, improvement proposals as well as proactive approach.
The role includes:
2nd a 3rd level support for users
solving...
focus on IT Security, this ad is just for you.
Scope of employment:
- providing 1st, 2nd level of technical support for local...
covering banking operations services- Vynamic Transactions.
Job description
Daily tasks
2nd level support and administration
Performing...
teams (operations, business units, stakeholders) to drive success
Provide expert support (3rd level) and lead support projects
Contribute...
Košice, Slovensko (Pozícia umožňuje občasnú prácu z domu)
Plat: Od 2 800 EUR/mesiac
Junior od 2 200 €; Medior od 2 500...
14 pracovných ponúk nájdených
za 41 milisekúnd.