Práca | Košice | Problem špecialista service customer

the bridge between the customer and Resonate's Operations Team, the Service Manager ensures operational excellence, customer...

internal and external service level agreements (SLA); • Answer questions and perform initial triage on incident tickets; • Oversee incident...

are seeking a highly organized and detail-oriented individual who is customer-obsessed to join our team as an HR Operations Specialist....

execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) to maintain...

update of internal and customer documentation/handbook to ensure validity and ease of readability Usage of two ITSM/Ticket tools: - Service...

Respond to customer inquiries about billing, investigate unpaid or disputed amounts, and resolve issues via email and phone. • Collaborate with all stakeholders to deliver top-notch customer service. • Build