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Košice04001Košický krajSK2000 EURthe responsibility for the service delivery and quality assurance of our ongoing ICT outsourcing contracts.
You check and report on compliance...
you:
Have ICT Delivery Service Management experience for at least 2 years.
Have IT needed skills like: general IT overview, DTAG portfolio...
O násNaše benefityPridajte sa k nám
Service Desk Agent 1st&2nd level support with German
Place of work
Košice, Slovakia...
Pracovné ponuky
Pre uchádzačov
O nás
SK
EN
L1/L2 Service Desk with German - 100 % HO
Miesto práce
Práca z domu
Druh...
& GrowWe offer
Open positions
Non technical
Deutsche Telekom IT Solutions Slovakia
Junior Service Delivery Manager with German language
Place...
400+ employees.
Our customers are at the heart of what we do. Therefore, we ensure the highest level of service and support to...
strong understanding of ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog
-Provide...
its rectification in strict accordance with standards (as appropriate by means of Service Level and/or Operational Level...
(DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM). 2nd level...
delivery of end to end service and processes of Service Management.
You will succeed if you:
Education
Information technologies...
international company servicing the entire Erste Group.
Application Operation Support (mainly 2nd Level application support)
Communication...
in application management
Maintain quality assurance based on key performance indicators and service level agreements.
You...
(gross)
2 300 EUR/monthFinal salary is negotiable.
We are offering base salary depending on seniority level and previous experience of candidate....
executing processes efficiently, on-time and with quality
- performing daily activities oriented to service level achievement
-...
and 3rd Level technical teams, end-users to reach SLAs
• Handle and document all incoming requests or incidents within the contractually...
113 pracovných ponúk nájdených
za 7 milisekúnd.