Práca | Z domu / Remote | Handlová service

delivery of end to end service and processes of Service Management. You will succeed if you: Education Information technologies...

email, and chat to provide outstanding service and support. Identify customer needs and directly recommend products and services to enhance...

Order Specialist/ Customer Service Agent with German What you will do Provide best-in-class customer service for both internal...

resolution, with the ability to handle challenging customer calls. • Prior experience in a Support Desk environment (e.g. IT Service...

third-party vendors, building deep knowledge base ofthe client's application environment Handle Incidents, Service Requests, Changes,...

community in the service center and onshore in countries and manage the relationships between delivery teams and internal customers. To excel...

language combinations in different departments as: Customer Service- provide outstanding customer experience, run incoming enquiries and...

leads and locations leads. Ensuring service qualityby working with the gateway service owner to document, track, and make agreements...

leveraging insights from tender proceedings and client discussions to identify opportunities for new service lines and business growth, Continuously...

teams, end-users to reach SLAs • Handle and document all incoming requests or incidents within the contractually agreed timeframes in Helpdesk...

Governance • Own and maintain the global data catalogue for the domain (Gold Model/Data catalogue) • Handle escalations to and from regions...

contract changes, offboarding, etc.) for both employees and contractors. Handle HR documentation, including contracts, amendments, service...

and execute system migrations and infrastructure changes Lead and document change processes via ServiceNow (SNOW), including evidence of...

for our users and provide competent support with questions and issues related to our software. You handle support requests via phone, email,...

performance bottlenecks and implement cost-saving measures. Access Management & Ticket Handling Handle daily tickets related to access...