Práca | Z domu / Remote | Sla customer

ities, including functional definition, parameters, business case calculation, costs and pricing, SLA, etc. Two rotations would be in the...

customers either by telephone, e-mails, fax, letter or other media within define SLA & quality standards • Keeping records of customer...

approach, we'd love to hear from you! Key Responsibilities Resolving assigned incidents within SLA's Providing 2nd and basic 3rd level...

resolution, always adhering to SLA/OLA agreements to ensure efficient and timely handling. Proactive Management in Critical Situations:...

support úloh - konfigurácia systémov, údržba dát, usmerňovanie zákazníkov Dodržiavanie a vyhodnocovanie SLA pre support tickety Vytváranie...

to handle customer queries quickly and effectively. If something needs more attention, escalate it until it's fully resolved, following the...